AA Motors Parts Clerk
Barbados
Full Time
Entry Level
Parts Clerk
Job Purpose:
The Parts Clerk provides courteous and efficient service to both external and internal customers and handles queries in an accurate and timely manner. The position assists the Aftersales Manager with duties such as following up with customers and placing special orders.
Job Duties:
Job Purpose:
The Parts Clerk provides courteous and efficient service to both external and internal customers and handles queries in an accurate and timely manner. The position assists the Aftersales Manager with duties such as following up with customers and placing special orders.
Job Duties:
- To ensure the smooth day-to-day operation of the parts sales counter, executing with efficiency.
- Ensure the raising of accurate quotations via the system for clients through Service Wholesale or Retail.
- Ensure the raising of customer SORs, follow up and timely advice of arrival to customers.
- Daily checking of all counter invoices, requisitions, etc. as well as the filing of such documentation in an orderly and controlled manner.
- Follow up fleet and wholesale customers.
- Provide courteous and efficient service to customers at all times.
- Ensure handling of all customer queries via electronic media, telephone or visit.
- Customer liaison and handling of complaints in an expeditious, courteous and fair manner.
- Assist with daily, weekly and monthly inventory checks/procedures.
- Ensure that company stock/assets are controlled and only issued/received as per policies and Standard Operating Procedures.
- Completion of LP Invoices checking and signing off against all values.
- Assists with checking in goods received and the Production of Goods Receival Notes and Claims Documentation.
- Do warranty items follow up, returns to suppliers via Goods Returned Documentation. Follow up on the receipt of Credit Notes or Memos.
- Maintaining personal workstation areas, keeping displays attractive and clean. Assist in the general orderliness of all Parts operations and cleanliness of public areas.
- Adhere to all Standard Operating Procedures.
- Assist with any other departmental responsibilities within scope and competence.
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